The UPS tracking information is not working.
The warehouse has its own UPS system. Packages are picked up at the warehouse (located in California) on the day they are shipped, but are not scanned until they reach your nearest UPS facility. ups.com will not show the tracking information until the packages are scanned. Therefore, you may not see this information for several days after you receive an "order shipped" email. Note: The scheduled delivery date is subject to change after the packages are scanned.
I'm from outside the USA, can I still order?
Yes. You may order still but the shippings rates vary on different locations. So please use the contact form to inquire shipping rates for your area. Freight charges may apply for you as well.
We ship to agents who offer forwarding services to foreign countries, but these agreements must be made by the customer with the shipping agent. We also ship using your FedEx, UPS, DHL account number or ship to any local (Miami, Fl.) freight forwarder.
Details on International Shipping. Minimum International order of $300. Note: International Orders MUST pay by CHECK as payment, please contact us for details on check orders.
What is the shipping time frame?
All orders will take 7-10 business days to be delivered. Please note that we only ship on Thursdays. You need to place your order by Tuesday to have it out by the following Thursday. Orders placed later than Tuesday will not go out until the following week's Thursday.
What method do you use for shipping my items?
We use UPS to ship all items in the continental US. All items are insured by UPS and a tracking number will be sent to you when your payment has cleared and UPS has began to ship your item.
How do I select the buy more than one deals?
Use the contact forum to request the "more than one deal". Please include your first and last name and address. Verification will be sent to you through your email, giving you directions sortly after your request.
How do you use my personal information?
The information collected is used solely for order fulfillment and to provide customer support when placing orders. We use your e-mail address as your username and customer account ID. We also use your e-mail address to respond to customer service issues and to collect customer feedback.
Do you share my personal information?
Your personal information is not shared with any other company. Many of the orders we process are drop-shipped by our warehouse. For this purpose, we must provide the warehouse with your shipping information. We will only provide the personal information they need to deliver the product, and they are prohibited from using that information for any other purpose. Your financial information is not shared with anyone under any circumstances.
If I share my email, will you SPAM/JUNK it?
Unlike many internet companies, we do not send mass emails and we do not offer an email signup list. Your email address will not be given or sold to any other company for any reason. Nor will it be spammed. See "How do you use my personal information" for more details about how we use your email address.
Our wholesale products are hand-crafted by skilled artisans from all over the world. You will find treasures from the Orient, India, Pakistan, Philippines, and the Americas, just to name a few.
Hand-painted and/or hand-crafted items may vary slightly in color or size when compared to photographed samples shown. Figurines, carvings and other hand-painted items of porcelain, alabastrite, ceramic, wood, stone, glass, etc. are created by various artists and artisans. Each brings an individual and personalized talent to his or her work, making these products truly one-of-a-kind collectors' items.
Many of our wholesale products are made of one or more of the following:
Sou Mountain Stone
Alabastrite is our wholesale products name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.
White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.
A beautiful, thin translucent shell abundant in deep Phillippine waters. Because of its opaque quality, Capiz has a centuries-old tradition of being used as windows in elegant Philippine homes. Now, in the hands of gifted and skilled artisans, Capiz shells are painstakingly transformed into exquisite, handmade pieces of art for your enjoyment.
A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.
Specially chosen acrylic art pieces are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. The drama of frosted glass without the weight. This unique effect refracts light, giving the objects an unusual and uncommon ice-like effect while enhancing the detail of each piece.
Gypsum is a white mineral which is usually used to make Plaster of Paris.
The essence of the Ancient Orient - delicately crafted of "Mandarin Ivory" - brings to the New World a lasting glimpse of the elegance of a time gone by. After years of research, artisans and manufacturers have perfected a technique that allows alabastrite to be processed into this beautiful new look.
Our fine Patchwork wholesale products are crafted by talented artisans who select items made of porcelain, dolomite or polyresin and take great care in applying unique fabric or paper prints to their surfaces. By adding 12 layers of lacquer and hand polishing between each layer, the end result is a unique item which adds a handsome touch to your home or office.
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
Sou Mountain Stone
To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.
To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.
Whats methods are used for payment?
We accept: VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, You will be able to select the payment method you prefer at checkout. Paypal is free to use and you dont have to sign up to pay for your order through paypal.
If I order, do I have to...
Register to use this site?
- No, you don't have to register to use this site but we will collect information for payment purposes ONLY.
Is there a monthly fee as a customer?
- No monthly fees!
Is there any membership fees?
- No memberships fees!
Is there a minimum/maximum I can order?
- No. You can order as much or as little as you like!
I recieved a damaged/defective item!
All orders are packed with as much protection as possible but sometimes things do break in shipment. If you have an item that is damaged, notify us within 3 days so we can have another sent out, or credit can be given to you for the defective item. We require that you send the defective back for an exchange before we ship the replacement. E-mail us to let us know the problem BEFORE you ship anything back. All orders must be accompanied by the Original Invoice and Original Packaging material.
I'm a retailer, and would like to purchase items in bulk.
Send us an email with your first name and the items you'd like to purchase with the quanity next to them. We'll contact you through your email address to confirm information on the bulk order you placed.
Please contact us at;